Managed IT Services
Ongoing IT Support So You Can Focus on Your Work
ArcticEdge Innovations provides managed IT services for Alaska businesses and organizations — remote monitoring, support, patch management, endpoint protection, backup oversight, and technology planning under a defined agreement.
What Managed IT Covers
A managed IT agreement defines the covered users and devices, support hours, response targets, and what is and is not included. We work with you to build an agreement that fits your organization.
Remote Monitoring
Continuous monitoring of covered devices and systems to identify issues before they become outages.
Ongoing Remote Support
Help desk support for covered users during agreed support hours. Response targets are defined in your agreement.
Patch Management
Regular operating system and software updates applied to covered devices on a scheduled basis.
Endpoint Protection
Managed antivirus and endpoint security tools deployed and maintained on covered devices.
Backup Oversight
Monitoring and verification of backup jobs for covered systems. Recovery testing available as a project.
Technology Planning
Periodic reviews of your technology environment with recommendations for improvements, replacements, and upcoming needs.
What Is Quoted Separately
The following are not included in a standard managed IT agreement unless expressly stated. We will quote these clearly before any work begins.
- Equipment and hardware procurement
- Major infrastructure projects
- Travel, lodging, and on-site work
- After-hours emergency response (available as an add-on)
- Regulatory compliance audits or certifications
- Data recovery from physical damage
Proposal-Based Agreements
We do not publish fixed-price packages because the right agreement depends on your number of users and devices, your location, your support hours, and your specific needs. Contact us and we will put together a proposal.